IMPORTANT POINTS ABOUT OUR RETURN POLICY

• NO RETURNS WILL BE ACCEPTED FOR SIZE ISSUES, QUALITY CONCERNS, OR PERSONAL PREFERENCES. Sizes are clearly mentioned in the product description.
• REPLACEMENTS WILL ONLY BE ISSUED AFTER INSPECTION.
• UNBOXING VIDEO IS A MUST TO INITIATE A RETURN OR REPLACEMENT.

⭐ REFUND & REPLACEMENT POLICY

We aim to offer a fair and transparent experience for every customer. Please read the policy carefully to avoid misunderstandings. This structure protects genuine buyers and prevents misuse.

1) Replacement Window (1-Day Eligibility)

We offer a 1-day replacement from the date of delivery only for:

• Damaged items
• Defective items
• Incorrect product received

To qualify for replacement:

• Item must be unused and in original packaging
• You must provide a clear unboxing video showing:
  • The sealed package before opening
  • The entire opening process in one continuous clip
  • No cuts, no pauses, no pre-opened packets

If the packet appears opened before recording, the request will be rejected.

2) Refund Policy (Strict & Limited)

Refunds are given only in exceptional cases, such as:

• Repeatedly wrong items sent
• Shipment delays exceeding 5 weeks
• Verified rare errors from our end

In all other approved cases:

• Replacement will be provided first
• Refund is not the primary resolution

⭐ Replacement Comes First (For All Orders)

Replacement is the default and primary solution for every return case.
Whether the order is COD or Prepaid, our process is:

1. Replacement First
2. Refund only if:

• Replacement cannot be provided
• Eligibility is denied after verification
• Or the situation qualifies as rare exceptional cases

⭐ 3) COD Refund Policy (Important & Final)

Refunds for Cash-on-Delivery (COD) orders are not issued back to a bank account by default.
Since COD orders do not have any linked payment method, direct bank refunds are not available.

For COD orders, the following resolutions will be provided:

• Replacement (primary option)
• OR Store Credit / Discount Code of the same value

If a customer specifically wants a bank refund for a COD order:

• They must share valid UPI ID or bank account details
• Only then can a refund be processed

If the customer does not provide these details, a bank refund cannot be completed, and only replacement or store credit will be issued.

This applies only to COD orders.
Prepaid order refunds continue as per normal refund rules.

4) Prepaid Order Refunds

For prepaid (non-COD) orders:

• Refunds are typically issued back to the original payment method
• In certain cases, store credit / discount code may be offered as an alternative

5) Conditions for Valid Returns

Your return or replacement request must meet these conditions:

• Unboxing video must clearly show the sealed package before opening
• The product must be unused
• All original packaging and items must be returned
• No tampering or repacking should be visible

Invalid video = invalid claim.
This protects genuine customers from fraud.

6) 6-Month Replacement Warranty (Defect Only)

We offer a 6-month free replacement warranty for genuine manufacturing defects.

To claim:

• The product must be sent back for inspection
• Replacement is free
• Shipping/handling charges apply
• Regular wear & tear is not covered 
• Electronic products or Battery operated products are not covered under replacement warranty.

7) Non-Returnable Items

The following items are not eligible for return unless damaged/wrong item is received:

• Used or worn spiritual accessories
• Malas, bracelets, lockets after use
• Items affected by water, oil, perfume or mishandling
• Products without a proper unboxing video
• Electronic or Battery operated products

8) Delivery Issues (Marked Delivered but Not Received)

If your order shows as delivered but you have not received it:

• Contact us within 24 hours
• Provide any available supporting proof
• We will raise a verification request with the courier

9) Fraud Prevention Notice

To protect genuine customers:

• Requests with tampered packaging, opened packets, or incomplete videos will be rejected
• Fraudulent attempts may result in permanent blocking from future purchases

10) Support

Our team responds within 24–48 hours once your request is submitted.

Email: radhashaktihelp@gmail.com  

WhatsApp: 7734046535