Privacy Policy

Privacy Policy

This Privacy Policy describes how Radha Shakti (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

If you have any questions, require additional information about our privacy practices, or wish to make a complaint, please contact us via email at radhashaktihelp@gmail.com

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and details necessary to process your purchases. If you contact us for customer support, additional information may also be collected. In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information.” Below is a breakdown of what Personal Information we collect and why:

Device Information

• Purpose of collection: To load the Site accurately and perform analytics on Site usage to improve the experience.
• Source of collection: Automatically collected through cookies, log files, web beacons, tags, or pixels when you access the Site.
• Disclosure for a business purpose: Shared with our service provider Shopify.
• Personal Information collected: Web browser version, IP address, time zone, cookie data, sites/products viewed, search terms, and Site interaction.

Order Information

• Purpose of collection: To fulfill orders, process payments, arrange shipping, provide invoices/order confirmations, communicate with you, screen for fraud, and send promotional materials (if consented).
• Source of collection: Collected directly from you.
• Disclosure for a business purpose: Shared with our service providers Shopify or Razorpay.
• Personal Information collected: Name, billing address, shipping address, payment information (including credit card details), email address, and phone number.

Customer Support Information

• Purpose of collection: To provide customer support.
• Source of collection: Collected directly from you.
• Disclosure for a business purpose: Not shared unless explicitly necessary to resolve the issue.
• Personal Information collected: Any details provided during your communication with us.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided Personal Information, please contact us to request its deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide services and fulfill contracts. Examples include:

• Using Shopify to power our online store. You can read Shopify’s privacy policy here.
• Sharing information to comply with legal obligations or to protect our rights.

Behavioural Advertising

We use your Personal Information for targeted advertising to deliver relevant promotions. For example:

• Using Google Analytics to analyze customer usage of the Site. You can read Google’s privacy policy here and opt out here.
• Sharing Site usage data with advertising partners through cookies or similar technologies.

To opt out of targeted advertising:

• Facebook
• Google
• Bing

Or visit the Digital Advertising Alliance.

Cookies

Cookies are small data files downloaded to your device when visiting the Site. They improve browsing by remembering actions and preferences. We use functional, performance, advertising, and social media cookies.

Cookie Types and Durations

• Necessary cookies: Ensure functionality and session security.
• Analytics cookies: Track usage patterns and improve services.
• Advertising cookies: Provide targeted promotions.

Most cookies expire between 30 minutes and two years after downloading. You can control cookies through browser settings or All About Cookies. Blocking cookies may affect your experience on the Site.

Do Not Track

Because there is no universal standard for responding to “Do Not Track” signals, we do not adjust our data practices in response to these signals.

Changes

This Privacy Policy may be updated periodically to reflect changes to our practices or for operational, legal, or regulatory reasons.

Complaints

If you wish to make a complaint, contact us via email. If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority.

Last updated: [14-12-2024]